Delegation in Management – Why Leaders Need To Delegate and Why They Don’t

Delegation in management is a must-have tool in today’s businesses. Many of us struggle with or won’t do it. Here are some of the reasons why we don’t delegate but should.

Leading a Team You Were Once a Part Of

leading a team you were once part of

Leading a team you were once part of is a daunting task. I this post, I share some lessons I learnt about taking over a team I was once a member of along with some tips to make the transition from team member to the leader of the team.

People Are Not Mushrooms – Don’t Keep Them In The Dark

Do you have a communication strategy that serves to keep your team and people in your organisation updated? People don’t like to be kept in the dark and, in this post, we look at the impact of not communicating and the benefits of having a more planned approach to communication.

What is Experiential Learning?

[toc] What is Experiential Learning? Experiential Learning is the process of learning through a direct experience or simply put learning from experience. This means that learning is accomplished by staging certain scenarios or exercises that delegates get involved in and learn from this experience instead of listening to a trainer or lecturer talking about a … Read more

Business and Leadership Lessons From The Apprentice – Smell What Sells

This weeks task was simple – take a set of products, try and sell them, find out what’s selling, re-invest your money in the moving products and sell them and so on. But it seemed that both of this week’s teams didn’t quite grasp this. For this week the teams were yet again mixed and … Read more

Leadership and Business Lessons From the Apprentice – Rubbish

This weeks task was all about rubbish! More specifically it was about Logistics, Planning and knowing the value of time and product. The task was to collect rubbish and make a profit from it. Trying to charge more collection than it would to dump as well as looking out for a valuable product that could … Read more

Why Customers are Always Right

In our customer service training course we often hear the term ‘the customer is always right’. There is often an argument that this isn’t always true. In this post we look at if customers are always right and, if they are, why.

Lessons In Sales Skills From the Apprentice

This weeks episode of the Apprentice saw the teams tasked with choosing and selling a range of beauty treatments and peripheral products. After a switch around in the teams, Lord Sugar this week chose the Team Leaders – Zoe for team Venture and Felicity for team logic. The first task was to choose the location … Read more