Click the tabs below to see all of the details about our Customer Service Skills training course in Barnsley. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.
Aim & Objectives
In this Customer Service Skills Training Course we will investigate what excellent customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.
Those who attend this Customer Service Skills Training Course in Barnsley will:
Enhanced your self awareness of customer service skills
A greater understanding of customer expectations, perceptions and needs
Learnt techniques and structures to consistently deliver exceptional customer services
Increased your confidence and communication skills
Started the process of considering customer service strategies to apply with your own customers
Here is what we cover in our Customer Service Skills Training Course in Barnsley:
What is ‘World Class’ Customer Service?
What does world class customer service look like
Who is currently delivering world class service and what can we learn
What do our customers expect and why
What happens if we fall short of expectations
What are the skills that are necessary to deliver world class service
Questioning, listening and building rapport with customers
Your Behaviour With Customers
Understanding how your behaviour can impact on your relationship with the customer
Using and Demonstrating empathy with customers
If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.
Download a copy of the customer service skills training course overview by clicking here.
Public Open Course
Our Customer Service Skills course is run as an open course. The course is delivered as both an online virtual training course or in person at venues close to Barnsley and across the UK. The course is fun and interactive with plenty of opportunity to practice the skills from the course.
We can deliver this Customer Service Skills training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.