Our one day Customer Service Training Course in Dudley will provide you with lots of tips and ideas to provide brilliant service to your customers.
Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.
This Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.
By attending this Customer Service Skills course you will have:
- Enhanced your self awareness of customer service skills
- A greater understanding of customer expectations, perceptions and needs
- Learnt techniques and structures to consistently deliver exceptional customer services
- Increased your confidence and communication skills
- Started the process of considering customer service strategies to apply with your own customers
Customer Service Skills Tip
There are often 5 stages to a customer’s purchase, awareness, familiarity, consideration, purchase and loyalty
Here's what we cover in our Customer Service Skills training course in Dudley
Here's what we cover in our Customer Service Training Course
:What is ‘World Class’ Customer Service?
- What does world class customer service look like
- Who is currently delivering world-class service and what can we learn
- What do your customers expect and why
- What happens you fall short of expectations
Your Behaviour With Customers
- What are the skills that are necessary to deliver world-class service
- Questioning, listening and building rapport with customers
- Understanding how your behaviour can impact on your relationship with the customer
- Using and Demonstrating empathy with customers
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
Our Customer Service Skills training course in Dudley is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.
This course equates to 6.4 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.
Download the Course Brochure
Download a copy of our Customer Service Skills training course brochure below.
Who Delivers Your Customer Service Skills Training Courses?
Our Customer Service Skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
What is Customer Service and Customer Experience?
Customer service is often defined as the things we do to service a customer request efficiently and and effectively. Customer experience how the customer feels as a result of interacting with you and your organisation. It's the experience that they remember and what generated loyal customers.
Will This Course Be Applicable to My Role?
The course is suitable for anyone who works in a customer facing role whether that be a face to face, on the telephone or via email and chat.
How Do I Know If I Need a Customer Service Course?
It's always great to have a refresh and to look at new ideas on how to improve experience. Customer expectations change all of the tome and we are constantly researching the best possible approaches to deliver great service. You may want to consider looking at any current data that you have as this will help determine whether a customer service course is right for you.
Do You Have Any Customer Service Skills Articles I Can Read?
Yes. We have lots of articles about Customer Service Skills in the Customer Service Skills section of our blog
Our Customer Service Skills training course is delivered in-person at venues across the UK. We deliver the course in Belfast, Birmingham, Bristol, Cardiff, Chelmsford, Edinburgh, Glasgow, Leeds, Leicester, Liverpool, London, Manchester, Milton Keynes, Newcastle, Norwich, Nottingham, Reading, Sheffield and Southampton.
The cost of our in-person courses includes delegate materials, refreshments throughout the day and lunch.
Our Online Customer Service Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Customer Service Skills training course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Customer Service Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.
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